Privacy Policy
Effective: October 10, 2026
This Privacy Policy explains how Invincibolt Locks LLC (“we,” “us”) collects, uses and shares personal information through invinciboltlocks.com (the “site”), and the choices you have. We are a small Kentucky business. We sell the InvinciBolt Lock to customers in the United States, and this site is meant for US visitors.
Summary
- We collect what we need to take and ship your order, run your account, answer your questions and keep the site secure.
- We do not sell your personal information, and we do not share it for targeted advertising.
- Analytics and marketing cookies run only if you agree to them in our cookie banner. A YouTube video loads only when you press play or accept marketing cookies.
- Card payments go straight to Square. We never see or store your full card number.
- You can ask us to show you, correct or delete your information by emailing [email protected].
Information We Collect
Information you give us
- Orders: your name, company name (if any), billing address, shipping address, email address, phone number, the products you order and any notes you add to your order.
- Your account: if you create an account, your username, email address and password (stored in scrambled form), plus your saved addresses and order history.
- Payment: your card or other payment details are entered into Square’s secure payment form and go directly to Square. We receive only a payment confirmation and limited details such as the card type, the last four digits and the expiration date. If you choose to save a card for later, Square stores it and we keep only a reference to it.
- Contact form: your name, email address, phone number if you give it, and your message.
- Warranty claims, returns and emails: what you send us, such as your order number, photos or video of the lock, the address where it can be inspected and our correspondence with you.
- Reviews and comments: if you post a product review or comment, the name and email address you enter, the text you post, and your IP address and browser type, which WordPress records to help detect spam. WordPress may send a scrambled version of your email address to the Gravatar service to check whether you have a Gravatar profile picture.
Information collected automatically
- Device and usage information: your IP address, browser type, device type, pages viewed, the site you came from and the date and time of your visit. Our web server and security tools record this to run and protect the site.
- Cookies and similar technologies: see “Cookies” below.
How We Use Information
We use personal information to:
- process, ship and track your order, collect payment and send you order and shipping updates
- run your account
- answer your questions and handle warranty claims and returns
- understand how visitors use the site so we can improve it, if you agree to analytics cookies
- prevent fraud, spam and attacks on the site, and keep the site working
- keep business, tax and accounting records and meet our legal obligations
- enforce our Terms of Sale and our Limited Lifetime Warranty and Disclaimer, and protect our rights and the safety of others
We send you emails about your order and your account. We send marketing email only if you sign up for it, and every marketing email will include a way to unsubscribe.
Many of our customers use our locks on empty buildings. We treat the shipping and installation addresses you give us as confidential and use them only for the purposes described in this policy.
How We Share Information
We share personal information only with the service providers that help us run our business, only as needed for them to do that work, and as described below. We do not sell it.
- Square processes payments and screens for fraud. Square’s own privacy notice also applies to the information you enter in its payment form.
- UPS receives your name, shipping address, phone number and email address to quote shipping rates, deliver your order and send delivery updates.
- Email delivery: we send site and order emails through an email delivery service connected to the site through the WP Mail SMTP plugin. That service handles the email address, name and message content of each email we send.
- Website hosting and operations: our hosting provider stores the site and its data. WordPress and WooCommerce run the site and store, Gravity Forms runs the contact form, and LiteSpeed Cache speeds up page loading.
- Security: Wordfence and MalCare protect the site from attacks and malware. They process IP addresses and request information, and may scan or back up site data as part of that work. Google reCAPTCHA helps block spam and automated abuse (see “Cookies”).
- Google Analytics, if you agree to analytics cookies (see “Cookies”).
- YouTube, when you play a video on the site (see “Cookies”).
We may also share information:
- when the law requires it, such as in response to a valid subpoena or court order
- to protect the rights, property or safety of our customers, the public or us, including to prevent fraud or misuse of our products
- with a buyer or successor if our business is sold, merged or reorganized, subject to the commitments in this policy
Cookies
Cookies are small files a website stores in your browser. We group the cookies on this site as follows.
Strictly necessary
These are needed for the site and store to work and to keep them secure. They are always on.
| Source | Examples | Purpose |
|---|---|---|
| WooCommerce and WordPress | woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_*, wordpress_logged_in_*, wordpress_sec_* |
Remember your cart, keep you logged in and complete checkout |
| Square | Set by Square’s payment form | Process payments securely and prevent fraud |
| Wordfence | Wordfence security cookies | Block attacks and protect logins |
| Google reCAPTCHA | _GRECAPTCHA |
Tell people apart from automated spam on our forms |
| LiteSpeed Cache | _lscache_vary |
Serve the correct version of a cached page |
| Complianz | cmplz_* |
Remember your cookie choices |
reCAPTCHA collects information about your device and how you use the site and sends it to Google to assess whether you are a person. This site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.
Analytics
These are set only if you accept analytics cookies in the cookie banner.
| Source | Examples | Purpose |
|---|---|---|
| Google Analytics 4 | _ga, _ga_* |
Count visits and see how visitors use the site, in aggregate |
We use Google Analytics to understand how the site is used. We do not use it to show you ads. Google processes this information under its own privacy policy. You can also install Google’s opt-out browser add-on.
Marketing and embedded media
These are set only if you accept marketing cookies in the cookie banner, except that a YouTube video you choose to play can set YouTube’s cookies, as explained below.
| Source | Examples | Purpose |
|---|---|---|
| WooCommerce order attribution | sbjs_* |
Record how a visitor found the site (for example, a search engine or a link) and attach it to an order |
| YouTube (Google) | YSC, VISITOR_INFO1_LIVE, PREF and others set by YouTube | Play our installation and product videos in the page |
Our videos use YouTube’s privacy-enhanced mode. On the home page, the install video shows a still image until you press play; the image comes from YouTube’s image server, which receives your IP address but sets no cookies. Pressing play is your choice to load the video from YouTube. Elsewhere on the site, a YouTube video loads only when you click to play it. Once a video loads, YouTube may collect information about your device and viewing under Google’s privacy policy. You can also watch our videos directly on YouTube.
Managing your choices
When you first visit the site, our cookie banner (powered by Complianz) asks whether you accept analytics and marketing cookies. Nothing in those categories runs until you choose. You can change your choice at any time with the “Manage consent” link on the site. If your browser sends a Global Privacy Control signal, we treat it as a refusal of analytics and marketing cookies. You can also delete or block cookies in your browser settings; blocking strictly necessary cookies may stop the cart and checkout from working.
Do Not Sell or Share
We do not sell your personal information, and we have not sold it in the past 12 months. We do not share it for cross-context behavioral advertising (targeted ads based on your activity across other websites). Analytics and marketing cookies run only with your consent, and you can withdraw that consent at any time as described in “Managing your choices.”
How Long We Keep Information
| Information | How long we keep it |
|---|---|
| Orders, payments and related records | As long as needed for tax, accounting and warranty purposes, generally seven years after the order |
| Customer accounts | Until you ask us to delete your account, or after three years without a login or order, whichever comes first, except the order records above |
| Contact form entries | Up to 24 months after your message |
| Warranty claims and support emails | For the life of the warranty on your lock, then up to three years |
| Security and server logs | Generally no longer than 90 days |
| Google Analytics data | No longer than 14 months |
We may keep information longer when the law requires it or when it is needed to resolve a dispute or enforce our terms.
How We Protect Information
We use security measures suited to a small online store, including encrypted (HTTPS) connections, a website firewall and malware scanning, login protection and payment processing by Square so that card numbers never reach our site. No website can be made completely secure. If a security breach affects your personal information, we will notify you as required by law.
Your Privacy Rights
Several US states give their residents rights over their personal information. Some of these laws apply only to businesses above certain size thresholds. Whether or not a particular law applies to us, we will honor the following requests from any customer or site visitor in the United States:
- Access: ask what personal information we hold about you and receive a copy of it.
- Correction: ask us to correct information that is wrong.
- Deletion: ask us to delete your information. We may need to keep some of it, such as order records required for taxes, and we will tell you what we keep and why.
- Opt out: withdraw your consent to analytics and marketing cookies at any time, and unsubscribe from any marketing email.
To make a request, email [email protected] with “Privacy Request” in the subject line, or write to us at the address below. We will confirm your identity before acting, usually by matching the information you give us with what we hold, such as your email address and an order number. An authorized agent may make a request for you with your signed permission, and we may ask you to confirm the request directly.
We will respond within 45 days. If we need more time, we will tell you why, and we will finish within another 45 days. If we turn down your request, you may appeal by replying to our decision with “Privacy Appeal” in the subject line. We will answer your appeal within 60 days and explain the outcome.
We will not charge you more, give you a lesser service or treat you differently for making a privacy request.
Children
This site is not directed to children, and we do not knowingly collect personal information from anyone under 13. You must be at least 18 to place an order. If you believe a child has given us personal information, email [email protected] and we will delete it.
Visitors Outside the United States
We sell and ship only within the United States. If you visit the site from another country, your information will be processed in the United States.
Links to Other Websites
The site links to other websites, such as YouTube. Their own privacy policies apply to information you give them.
Changes to This Policy
We may update this policy. We will post the new version here with a new effective date. If we make a material change to how we use personal information we already have, we will tell you before the change applies, by email or with a notice on the site.
Contact Us
Invincibolt Locks LLC
12468 Lagrange Rd., Ste. 105
Louisville, KY 40245
Email: [email protected]
